Vehicle After Sales Service :

Equipped with the latest computerised diagnostic and fault rectification equipment, the SANARC after-sales service department is manned by qualified and experienced engineers and technicians. All service personnel undergo periodic technical training and are made familiar with all products and their features and capabilities, before they are introduced to the market. The team has been trained and motivated and has been built to ensure the highest level of customer satisfaction.

The workshop premises are spaciously laid out and provide:

• Pre delivery inspections and vehicle personalization.
• Routine servicing works
• Car wash and valet
• Major/minor fault finding and rectification works
• Major overhaul works for Engine, Transmission, Body, Suspension, Brakes, Steering etc.
• Major electrical overhauling works
• Body damage repairs and spray paint works

To ensure proper care and trouble-free motoring, every customer is provided with reminder notes regarding the periodic service and maintenance schedule of their vehicle. Furthermore, customer feedback is obtained shortly after any service or maintenance work is carried out and any issues requiring further attention are promptly dealt with.

The department regularly organizes service campaigns, vehicle health check campaigns, tire health check campaigns etc which aim not only to make the vehicles safe but also to keep them efficient and in a good running condition whilst making sure they remain environmentally hazard-free.

Brown & White goods - Service Support:

To support our sales activities and attend to the needs of customers, a mobile service team called TIMS (Team for Installation and Maintenance Service) is in place. TIMS is staffed with qualified, professional and experienced engineers and technicians with all the requisite service tools and test equipment. Moreover to assist customers in reaching us swiftly, we have an efficient customer support cell, headed by a Customer Relations Officer, to attend to service support calls virtually around the clock.

TIMS is organised to respond to service support requests in Dhaka city within 8 hours of receiving notice of them. In real-terms this usually means we respond to approximately 90% of calls within 4 hours. Locations outside Dhaka are aimed to be covered within 24 hours and in addition we maintain, at our premises, back up units for emergency use, in-house service as well as repair and testing facilities.